Refund/Exchange Policy
Defective DVDs may be returned for a full refund. Simply email us at video.progressions@verizon.net describing the problem. A credit will be issued on your credit card immediately. We will send you a return envelope in which to return the defective product to us.
Warranty Policy
Shipping Costs
We assume all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement products are shipped USPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Warranty Procedure
Please email us at video.progressions@verizon.net to describe the problem you are having with the product. Please include your name and address. 30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
